Refund & Return Policy
Twin Identity Podcast
Last updated: 8.6.2025
Thank you for purchasing products associated with Twin Identity Podcast ("we," "us," or "our"). Please read this Returns and Refunds Policy carefully before making a purchase.
1. Digital Products
All digital products sold directly through our website or linked platforms are non-refundable and non-returnable due to the nature of digital content. Once you have accessed or downloaded the product, you waive any right to a refund.
If you experience technical difficulties accessing your purchase, please contact us at contact@twinidentitypodcast.com, and we will assist you promptly.
2. Physical Products
If we begin selling physical products directly through our website, the following applies:
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You may request a refund or exchange within 14 calendar days of receiving the product.
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Products must be returned in their original condition, unused, and in the original packaging.
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You are responsible for the cost of return shipping unless the item is faulty or damaged on arrival.
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Refunds will be processed after we receive and inspect the returned item.
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Shipping costs are non-refundable.
3. Purchases Made via Third-Party Retailers (e.g. Amazon)
If you purchase any of our products through third-party platforms such as Amazon, all returns, refunds, and exchanges are subject to the policies of those platforms. Please contact the third party directly to initiate any return or refund request.
We are not responsible for handling returns or refunds for products purchased through third parties.
4. Cancellation Policy
Once a purchase is completed, cancellations are generally not accepted. If you wish to cancel an order, please contact us immediately at contact@twinidentitypodcast.com. We will do our best to assist you if the order has not yet been fulfilled.
5. Contact Us
If you have any questions or concerns regarding returns or refunds, please contact us at: contact@twinidentitypodcast.com